RETURN POLICY
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Returns of Sculptures and Original Artwork:
You may return or exchange an original acrylic painting within 30 days of your receiving it.
To be eligible for a return of an original acrylic painting, your item must be unused and in the same condition that you received it. It must also be in the original
packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
chelsea@chelseaklamm.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at chelsea@chelseaklamm.com and we will issue a return authorization.
Shipping
To return your product, you must first acquire a return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Returns of Store products: napkins, apparel, pillows, blankets, towels, posters, calendars, handbags, notebooks, etc:
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Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
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If you notice an issue with a product, wish to return a product, or wish to request a refund/exchange, please contact us via email at chelsea@chelseaklamm.com to submit a claim.
For returns/exchanges, item must be returned in the same condition that it was received.
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